Welcome to Redactable. Please read these Terms and Conditions ("Terms") carefully before using our website, products, and services. By accessing or using Redactable, you agree to these Terms. If you do not agree, you may not use our services.
1. About Redactable
Redactable (“we,” “our,” or “us”) is a cloud-based platform that provides secure document redaction, collaboration, and privacy compliance tools to individuals and enterprises.
2. Eligibility
You must be at least 18 years old and capable of forming a binding contract to use our services.
3. Account Registration
To access our services, you may need to create an account. You agree to:
- Provide accurate registration information
- Maintain the confidentiality of your account credentials
- Accept responsibility for all activities under your account
4. Use of Services
You agree not to:
- Violate any applicable laws or regulations
- Use the service to process unlawful or unauthorized data
- Attempt to reverse engineer, decompile, or gain unauthorized access to our systems
Content
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.
By posting Content to the Service, you grant us the right and license to use, modify, perform, display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights.
You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
5. Subscription and Payment
Subscription plans are outlined at www.redactable.com/pricing. All payments are non-refundable unless otherwise stated in a separate agreement.
Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.
At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Redactable Inc. cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Redactable Inc. customer support team.
A valid payment method, including credit card or ACH, is required to process the payment for your Subscription. You shall provide Redactable Inc. with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize Redactable Inc. to charge all Subscription fees incurred through your account to any such payment instruments.
Should automatic billing fail to occur for any reason, Redactable Inc. will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
Redactable Inc. may, at its sole discretion, offer a Subscription with a free trial for a limited period of time ("Free Trial").
Fee Changes
Redactable Inc., in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.
Redactable Inc. will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
6. Compliance Certifications
Redactable is:
- SOC 2 Type II certified, demonstrating robust security, availability, and confidentiality controls
- HIPAA-compliant, enabling customers in the healthcare sector to use our services in accordance with U.S. health privacy laws
Documentation regarding these certifications is available upon request for enterprise and regulated customers.
7. Privacy, Data Protection & DPA
We treat your data with utmost confidentiality and in accordance with data protection laws, including GDPR and CCPA.
Data Processing Agreement (DPA)
If you are a business or organization subject to GDPR or similar laws, our Privacy Policy governs how we process personal data on your behalf. By using our services, you agree to our Privacy Policy
The Privacy Policy includes:
- Roles of Data Controller and Processor
- Confidentiality of Processing
- Subprocessor obligations
- Data breach notification timelines
- Data subject rights assistance
8. HIPAA Business Associate Agreement (BAA)
For covered entities and business associates under HIPAA:
- We offer a Business Associate Agreement (BAA) upon request
- The BAA ensures appropriate safeguards for Protected Health Information (PHI)
Please contact support@redactable.com to execute a BAA.
9. Security and Data Retention
We use encryption, access controls, and continuous monitoring to safeguard your data. Data is stored securely and retained only for as long as you need to fulfill processing purposes or comply with legal obligations. For more, see our Security Overview.
10. Third-Party Services
Our platform may integrate with third-party services. We are not responsible for their practices or content. You are responsible for reviewing their privacy policies and terms.
11. Termination
We reserve the right to suspend or terminate accounts that violate these Terms, our Privacy Policy, or applicable law. You may cancel your account at any time.
12. Disclaimer of Warranties
Services are provided “as is” and “as available.” We do not warrant that services will be uninterrupted, error-free, or meet your expectations. You assume full responsibility for using the platform.
13. Limitation of Liability
In no event shall Redactable, Inc., nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
14. Indemnification
You agree to indemnify and hold harmless Redactable from any claims or liabilities arising from your use of the service, violation of these Terms, or misuse of data.
15. Changes to These Terms
We may revise these Terms from time to time. Any changes will be posted at redactable.com/policy/terms-conditions and, if material, we’ll notify you by email or in-app notification.
16. Governing Law
These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. Any dispute shall be subject to the exclusive jurisdiction of the courts located in New York, New York.
17. Contact Us
Redactable Inc.
Email: support@redactable.com
